FAQs

We are thrilled that you are interested in bringing Poppy & Pout products to your customers! In order to receive wholesale pricing, you will need to fill out our quick wholesale application.

Please allow 24-48 hours for the reviewing process. Once approved, you will be sent a welcome email that will give you access to our wholesale website.

Download photos and videos for your website, emails, and social media. Sharing beautiful photos on social media is a great way to reach new and existing clients. 

Are you following our main Instagram account? If so feel free to share our posts! Be aware that we do share photos from customers on our instagram. Please give these creators credit by tagging them on your reposts.

Fill out this quick form with your brick & mortar location so customers can find you via our Store Locator!

United States Form | Canada Form

Make sure you are logging into our wholesale website and not our retail website.

Confirm you are using the correct email address associated with your wholesale account

Forgot your password? Click here to reset your password. This will send a link to the email on file. If you don’t see this email, please check your spam folder and confirm you are using the correct email associated with your wholesale account.

Still can’t login? Try these troubleshooting steps!

We suggest using Google Chrome for best results.

-Ensure the web browser is up to date on the latest version.

-Try a hard refresh by holding Shift while clicking the Refresh button on your browser

-Clear your cache and cookies on your browser. After this, completely reboot the browser.

-Try incognito mode or a private window to rule out any browser issues. 

-When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.

-Try another device, like another computer or mobile phone.

-Try another internet connection (switching to a cellular network on a phone rather than wifi, for example)

-Ensure you do not have any firewalls or pop up blockers enabled on the device as these can interfere.

We currently do not offer zip code protection. As a team we have discussed this topic quite a bit. We came to this resolution because our products are so diverse and can be sold in many different types of retailers. It is a decision that was not taken lightly. We hope you understand!

UPC codes can be found on our Retailer Resources page.

Our products do not have gluten in them, but we cannot guarantee against cross-contamination. A complete ingredient list is available on each product page for you to review.

While our products are 100% natural, we do not recommend you ingest any of our products.